Logbook Module 1

Some of the Topics to be covered in this Course:

• The Concept of Facility Management

• Quality Customer Service

• Quality in Service Delivery

• Being Pro-Active with Customers

• Outsourcing

• Effective Communication

• Conflict Resolution

• The Facilities Team

• Contract Management

• Central Service Point (CSP) - Helpdesk

• Occupational Health and Safety

Some of the Topics to be covered in this Course:

• Select a Work-Based Project for a Unit

• Scope a Work-Based Project for a Unit

• Develop a Project Plan

• Develop Tools to Measure Key Performance Parameters

• Implement the Plan and Evaluate Project Progress

Some of the Topics to be covered in this Course:

• Written and Oral Communication

• Meetings

• Reports

• Presentations

Some of the Topics to be covered in this Course:

• Sources of Conflict 

• Explain Appropriate Techniques in Conflict Management

• Describe the Appropriate Action Plan and Strategies to Manage Conflict

• Explain the Attributes of an Effective Conflict Manager

Some of the Topics to be covered in this Course:

• Goals of Environmentally Responsible Management

• Tracking the Office Waste Problem

• Setting up a Recycling Program

• Conserving Energy and Water

• Seven Steps to Recycling Success